Our Standards of Ethics and Compliance

At Specialized Collection Systems, we utilize extensive and thorough measures to ensure that we are in full compliance with all state and federal legislation. Our methodical and rigorous approach in which we adhere to the mandates of the law provides a strong scaffolding of protection for SCS, our clients, and our patients.

We pride ourselves in steadfastly following an elite code of moral, professional & virtue-based ethics. Over several decades in business, SCS has shown that successful debt recovery can be accomplished with integrity, respect & professionalism. We do not agree with or utilize archaic, abrasive or aggressive techniques that could compromise or damage our client’s image and reputation

SCS is in full compliance with all industry-governing legislative acts,
rules, regulations and guidelines.


The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act, which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from patients.


The Fair Credit Reporting Act is the U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.


The Health Insurance Portability and Accountability Act (HIPPA) Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, healthcare clearinghouses, and those healthcare providers that conduct certain healthcare transactions electronically.


The Telephone Consumer Protection Act restricts telephone solicitation and the use of automated telephone equipment.


The Health Information Technology for Economic and Clinical Health Act widens the scope of privacy and security protections available under HIPAA. It increases the potential legal liability for non-compliance and provides more enforcement.


The Payment Card Industry Data Security Standard is a proprietary information security standard for organizations that handle branded credit cards from major card schemes.

regulation F

Regulation F

A summary of Regulation F and how it impacts YOUR bottom dollar.
A comprehensive guide to keep you informed and ready.

Regulation F clarifies the information that a debt collector must provide to a consumer at the outset of debt collection communications, prohibits debt collectors from legal action against a consumer to collect a time-barred debt, and requires debt collectors to take certain actions before furnishing information about a consumer’s debt to a consumer reporting agency.

Request a Strategy Session

Not sure where to start or what changes to make to your recovery strategy? Let’s do this together, we can help. SCS has the experience and expertise to help build a custom collection program to meet the needs of every client.

Here’s what clients & patients say about their experience with SCS


Jane, you were a treasure to someone today—ME! I'm sure in your line of work you may not be told that often enough. I hope your days are blessed. Thank you.

Dennis J Loucks Automated Health Management Services LTD

The leadership team at SCS is innovative, adaptive and forward-thinking. They work closely with us to improve the collection process to maximize our debt recovery rates.

Dennis J Loucks
Automated Health Management Services LTD

Thanks for your help and being so courteous.

Kelly S., Paralegal

It was such a pleasure speaking with you today! I had no idea collection agencies could be this nice and professional.

Kelly S., Paralegal
Antonio M.

Definitely the nicest collector I have ever talked to. Thank you so much for helping me set up a payment plan that works for me and my family.

Antonio M.
Shirley B.

Maria made my day. She was so patient and kind and took the time to really explain my account details and help me find different options to resolve it.

Shirley B.
Lauren A.

I was extremely surprised at how friendly and helpful this agency was – definitely a much better experience than I was expecting!

Lauren A.
Cynthia G., Brown & Associates Pathology

Specializing in only medical account collections gives us the assurance we are looking for that SCS truly understands our industry and is going to gear their services to best fit our unique needs.

Cynthia G., Brown & Associates Pathology
DH, Director - National Revenue Cycle – Radiology

We have used Specialized Collection Systems, Inc. for more than 20 years. They are a great company made up of great people – compassionate but also results-driven.

DH, Director - National Revenue Cycle – Radiology
Z. Kazzaz, CEO

Our practice and billing clients have trusted SCS with its medical account receivable collections for several decades. We love the collaborative and innovative approach in which SCS handles their agency and their clients. AR collections is a tough business, but SCS has been a great partner over the years and has delivered consistent results in challenging and constantly changing environment.

Z. Kazzaz, CEO
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Want to know more? Visit our Client Services page to see our full list of services we offer.

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